Contact Us

Call

To activate your card, report it as lost or stolen, review your account activity, load funds, or all other customer service inquiries - please call: 1-866-785-3614

Write

To dispute a transaction or other general correspondence:
BB&T Cardholder Services, Inc.
P. O. Box 7235
Sioux Falls, SD 57117-7235

When contacting us please provide your name, your account number and the last 4-digits of your Social Security Number.

Please help us help you by providing as much information as you can. A response will be sent within 10 working days of us receiving your inquiry.